|
|
|
|
|
|
HomeHOME IMPROVEMENTHome and GardenOutdoor CookingLil Tex |
|
|  |
| Customer Reviews: | | Average Customer Review:
Write an online review and share your thoughts with other customers.
0 of 1 found the following review helpful:
 Buyer Beware Jul 30, 2010
I purchased my Traeger grill about 2 months ago based on a recommendation, and I would not recommend a Traeger grill to anyone due to quality control issues. The design of the grill is fine, but the poor quality of Chinese construction has made use of this grill an exercise in frustration. I think Traeger is trying to mass produce a grill at an affordable price by sacrificing quality, but there comes a point where the grill isn't worth buying regardless of cost. If it is always broken there's no sense in owning it.
After owning the grill for three weeks one of the handles attached to the grill came loose. The attachments are concealed, so I contacted Traeger to make sure I would not void the warranty if I disassembled the grill and re-attached the handle. Traeger out-sourced its customer service department staff, and although the new support staff are friendly, they apparently know little about how the grill is assembled. It took three phone calls before I talked with someone who understood how the grill was assembled and who could tell me how to dis-assemble the grill as needed. With some effort I was able to tighten the handle.
Two weeks later I started the grill, waited for it to pre-heat and put on the salmon steaks. When I checked on the grill 5 minutes later I found smoke billowing out of the pellet hopper - and the actual BBQ was cold. I turned off the grill and scooped smoldering pellets out of the hopper. The gasket that seals the hopper to the auger had come loose and was slowing being pulled into the auger that feeds the grill. This lack of an airtight seal caused a backdraft. To me this is a safety issue. The grill was / is not usable until Trager sends a new gasket. The replacement will require more disassembly. I've ordered the replacement gasket 4 times and have yet to receive it. The first time it wasn't shipped. The second time I was shipped the wrong part. The third time it was never shipped although I was told it would ship via overnight freight. The 4th time it was shipped regular mail although I was told it would be shipped overnight. I have yet to receive it.
Traeger is obviously experiencing growing pains, and in the process is sacrificing quality control. Until these issues are all resolved I would not recommend this product, and would suggest that a potential buyer look at other more dependable products. The company's intentions seem to be good, but the outcome is not.
1 of 1 found the following review helpful:
 The Best Ive found Jul 14, 2010
This is my second traeger Grill,the first one was a junior which was to small for the size of my family(7) so I purchased this one and am i happy.ive never cooked so much in my life
as i do now.
The taste is excellent and food comes out moist and tender not dried out,comes with a cookbook with hundreds of recipes brocken up into categories based on type of meat and what part
your cooking .I cant say enough about this grill.Buy it you wont be sorry.
2 of 5 found the following review helpful:
You wana play the game; better know the rules... Traeger Apr 17, 2010
Awesome product! I bought my American built unit ten years ago for a little less than the one they sell today... Made in China and shipped from Mexico!
$300 sounds far more reasonable.
2 of 2 found the following review helpful:
Best food you will ever eat, period. Mar 18, 2010
My father bought a Traeger in 1994 when I was a kid and it's still going strong. He got me a Little Tex for a graduation gift and I could not have been happier, especially considering we got it from a store going out of business and a manufacturer rebate-$299.99! Regardless, this grill pays for itself every time you have friends over and you don't have to worry about scorching someone's steak or having the coals go out, it just works every time and produces the same excellent quality food every time. For those of you who have a hard time getting it to hot smoke in cold temps, buy a wool blanket (only wool, other fabrics might melt to it or catch fire) and cut two slits for the vents and drape it over the Traeger when you cook, it helps immensely. Also, the only thing that can kill one of these grills is moisture, BUY A COVER!!!! It doesn't have to be a Traeger cover, we bought a scooter cover for $10 and it works great, just get one or your grill will begin to rust from the moisture outside. Happy Grilling!
9 of 13 found the following review helpful:
Grill Fair, Company refuses to deal with a manufacturing problem Feb 15, 2010
Shortly after I bought a Traeger it began to shed paint. Then it was coming off in sheets. They had a known problem learning how to powder coat and nearly all units had the problem.
The issues were well documented and even went to litigation. All searchable on line.
Their solution when confronted was to offered to send a free can of spray paint.
Another letter was written and yielded their final answer (after 2 calls and several transfers, finally to George Costner); "Sorry, out of warranty, too bad for you".
|
| | |
|
|
|
|
|
